Refunds and cancellation

Updated 30 October 2026

crush is $29.99 a month, renewing until you cancel. You can cancel at any time, and if something went wrong with a payment, we put it right.

How to cancel

Email support@yourcrush.app with the iPhone number you subscribed with. We cancel the subscription and reply to confirm. A cancellation you send before your renewal date stops that renewal.

What happens when you cancel

You keep crush, with your monthly photos, until the end of the month you have paid for, and you aren't charged again. Photo packs you bought stay yours if you subscribe again later.

When we refund

• You paid but never got a number to text, or crush never answered you.
• You were charged twice, or charged after you asked us to cancel.
• A renewal you meant to cancel, if you tell us within 7 days and haven't used crush since it renewed.
• An account that turns out to belong to someone under 18: refunded and closed.

A refund is different from cancelling: when we refund a subscription payment, crush ends straight away rather than at the end of the month, and we cancel the subscription so it doesn't renew.

For anything else, write to us within 14 days of the charge and tell us what happened. We look at every request. A refund goes back to the card you paid with, through Shopify, and your bank usually shows it within 5 to 10 business days.

Photo packs

If you ask within 14 days, we refund the photos in a pack you haven't used. Photos already sent can't be refunded.

When we don't refund

Months you have already used, and accounts ended for breaking the terms. Nothing here takes away rights you have under the consumer law where you live.